As I looked over a recent batch of opinions from the Western District of Virginia, one of them caught my eye for two reasons. First, I never imagined that a person might file a federal lawsuit against Golden Corral over an accusation of stealing chicken legs. We truly live in litigious times. Second, the case reminded me of the seldom-invoked “shopkeeper’s privilege” against defamation claims, otherwise known as merchant immunity. I don’t believe I’ve written about it before, so let’s dive in.
Here’s what happened in Leah Wynette Williams v. Lisa Annette Lipscomb, according to the opinion. It was Leah Williams’ daughter’s birthday, so to celebrate, they headed out to Golden Corral along with a sibling and Leah’s mother, Phyllis. They ordered the dinner buffet, for which they paid a fixed price. As they were eating, their server, Lisa Lipscomb, seemed to hover in the general vicinity of their table, sweeping the floor continuously. At one point, the server accused the family of attempting to smuggle food home for future consumption. She warned the family that the restaurant had security cameras, and went to get the manager, telling him that she had seen Phyllis putting chicken legs in her purse. The manager asked to look inside the purse. The family refused. Instead, Leah called 9-1-1, claiming to be “in fear for her family’s lives and safety.” They waited for an officer to arrive, had a brief discussion, and that was essentially the end of the matter. That is, until Leah sued the server, the manager, and the Golden Corral franchisee for defamation and various other claims.